Tickets
Support ticket panels with categories, claiming, transcripts, and staff assignment.
On this page
Overview
Set up one or more ticket panels, each posted to a channel in its own style (a single button, a multi-category dropdown, or one button per topic), with each topic mapped to a support role and custom welcome message.
Staff can claim a ticket to signal they're handling it, and every ticket keeps a full transcript of the conversation so context isn't lost if it gets reassigned or closed and reopened later.
The dashboard's ticket list is filterable by status (open, claimed, or closed), so your team can quickly see what still needs attention, and every closed ticket's transcript is viewable as its own dedicated page.
Setup
- 1
Enable Tickets
Toggle the module on from Overview or the Tickets page.
- 2
Create a ticket panel
Choose a panel style (single category, multi-category dropdown, or button-per-category) and pick a destination channel.
- 3
Add topics
For each topic, set a name, an assigned support role, and a custom welcome message shown when a ticket is opened under that topic.
- 4
Style the panel
Customize the panel's embed color, button label, and description text.
- 5
Manage open tickets
Use the dashboard's filterable ticket list (open/claimed/closed) to track what needs attention, and claim tickets to signal you're handling them.
Examples
Illustrative mockups of what tickets posts in Discord. They are not a live capture, but they match the real thing.
A ticket's welcome message, posted when a member opens one
🎫 Ticket #128: Billing
Thanks for reaching out! A member of our billing team will be with you shortly. In the meantime, let us know what's going on.
Opened by
@Kai
Assigned role
@Billing Support
Claim this ticket to let others know you're handling it
Configuration options
| Option | Description |
|---|---|
Panel Style | Single category (one button), multi-category dropdown (select menu), or button-per-category (a row of buttons). |
Panel Channel | Channel where the ticket-opening panel is posted. |
Embed Color / Button Label / Description | Visual styling for the panel message itself. |
Topics | One or more categories members can open a ticket under, each with its own support role and welcome message. |
Support Role per Topic | The role pinged and given access when a ticket is opened under a given topic. |
Welcome Message per Topic | Custom message posted in a new ticket channel for that topic. |
Permissions
Bot permissions required
Who can configure this
Anyone with the dashboard's Owner or Admin access tier (Staff Access page), or Editor tier for day-to-day config changes