Refund Policy

1. Current Status

Paid Java Lava plans are not available to purchase yet, so there is nothing to refund today and no payment is taken. The Free plan costs nothing. This policy explains how refunds will work when paid plans are available, so you know what to expect before you buy. We will update this page if the terms change before then.

2. 7-Day Refund Policy

If you are not happy with a paid plan, ask for a refund within 7 days of the charge and we will refund it in full. This applies to every purchase: a first purchase, a renewal, and a one-time or lifetime purchase.

• Any purchase. Request within 7 days of the charge date and receive a full refund of that charge.
• No questions asked. You do not need to give a reason or show that a feature failed. The only exceptions are the abuse and chargeback cases listed below.
• Faults on our side. If you were charged in error, charged twice, or paid features were unavailable because of a problem with the Service, we will refund the affected amount whatever the time window.

Refunds are limited to the plan charge for the server concerned. Requests made after 7 days, other than faults on our side, are considered case by case and are not guaranteed.

3. Cancelling a Subscription

You will be able to cancel a paid subscription at any time from the server’s billing page in the dashboard. Cancelling stops the next renewal. The plan stays active until the end of the period you have already paid for, after which the server returns to the Free plan. Cancelling does not by itself refund the current period; to have it refunded, request a refund within 7 days of the charge.

4. How to Request a Refund

Contact us through the support page within 7 days of the charge. Include the Discord server ID, the Discord account that made the purchase, and the date of the charge. We will confirm receipt and aim to approve or decline within 3 business days.

5. How Refunds Are Issued

Approved refunds are returned to the original payment method, and we start processing them within 5 business days of approval. After that, banks and card providers usually take a further 5 to 10 business days to show it, and we do not control that timing. When a refund is issued, the server’s plan returns to the Free plan and features that need a paid plan may stop working. Your existing data is kept, and existing items above the Free limits are not deleted; you just cannot create more until you are back under them.

6. Exceptions

We may decline or reverse a refund, and may end access to paid features, where:

• the server or account has broken the Terms & Conditions or Discord’s rules, including where access was ended for that reason;
• refunds are being requested repeatedly for the same server, or the pattern looks like abuse of the refund process;
• a payment is disputed with the bank or card provider (a chargeback) while a refund request for the same charge is open or has already been paid. In that case, please talk to us first, as we can usually resolve it faster, and a chargeback may lead us to suspend paid features for the server while it is reviewed.

7. Your Statutory Rights

Nothing in this policy limits any rights you have under consumer protection law where you live, including any right to cancel or to a remedy for faulty digital services. If the law gives you more than this policy does, the law applies.

8. Questions

For anything about billing or refunds, use the support page.